FAQ
Do you have a customer referral program?
Yes! For each customer that you refer, and signs up for service, you will receive $100 dollar hotel savings card, good at over 1 million locations. If you refer 5 people that sign up for the serivce we will give you a complimentary 5-Night 6-Day Cancun hotel stay (some restrictions apply to the travel, not all dates are available)
Why should I have you provide the lights when I can buy them at the store?
We highly recommend having us provide the lights if this is your first time using our service. We not only provide the commercial lights but all the essential extension cords, photocell timers, and any clips, stakes, or ties, to properly install the display. When we remove the lights we will haul everything away so that you won’t have to store everything yourself. We only install our lights provided as a rental, we do not install customer-supplied product.
Do you take the lights down at the end of the season?
Yes, removal is included in the price. Removals begin January 2 and go through January 20 (weather permitting). No appointment is necessary for removal, as a set schedule is created to ensure that all of our customers lights are removed in a timely manner.
What happens if I have a problem with my lights?
Our install team will make sure that your display is fully functional upon completion of your installation. If you notice any defects in your display within the first 24 hours, please contact us and we will gladly come out to correct the issue. If it’s after 24 hours and you are having problems with your lights, refer to the service call pricing sheet handed out at the time of installation, or call for details.
When should I schedule my installation?
Due to an extremely short season, the sooner you schedule your installation the better chance you’ll have to get your lights installed and choose a date that you prefer. We begin installing in early October and end in late December. We offer early bird discounts up until November 5th, call for details. Remember the lights don't have to be turned on until you're ready!
What areas do you provide service to?
We service the Milwaukee county and surrounding suburbs. Contact us to see if we cover your area.
How much does your service cost?
BrightHaus does not have a minimum price. The cost of your display depends on the size and number of stories of your home and where you would like the lights to be installed. Extra features such as trees, bushes, path lighting, and décor will also determine the price of your display.
What forms of payments do you accept?
BrightHaus accepts cash, check, Visa, MasterCard, Discover and American Express.
Payment Schedule
Customer payments must be paid in full on the day of or prior to the day of their installation. Late payment schedule is as follows: payments not received within seven days will be subject to a $50 late fee. Payments not received in 10 days will see an additional $50 late fee. Payments not received within 14 days will be subject to the $50 late fee plus the 10% late fee, in addition lights will be removed the following day and the invoice will be sent to a collection company for debt collection.
Do you provide the lights or do I?
BrightHaus only installs our own commercial grade lights as a rental, we do not install customer-supplied product.
Do I need to be home for the installation?
Most of the time our customers do not need to be at home during the installation. Our highly trained installation teams can complete the installation whether you are home or not. In some cases the power supply access may be inside the garage behind a locked fence or gate, and in that case the home owner would need to be home to grant us access.